Privacy Policy

LINOTYPE SERVICES (BLACKBURN) LIMITED

Company Registration Number: 01803292

Registered Office:
71-75 Shelton Street
London
England
WC2H 9JQ

Date of incorporation: 26 March 1984

Last updated: 02 October 2025

1. INTRODUCTION

Linotype Services (Blackburn) Limited ("Linotype", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, request a quotation, use our services, or interact with our business.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy legislation.

2. WHO WE ARE

Linotype Services (Blackburn) Limited is a UK-based print and merchandise specialist established in 1984.

We provide professional services including:

- Commercial printing
- Branded merchandise
- Corporate gifts
- Branded clothing
- Promotional products
- Packaging solutions
- Design and production services

For data protection purposes, Linotype Services (Blackburn) Limited is the Data Controller responsible for your personal information.

3. INFORMATION WE COLLECT

We may collect and process the following information:

Personal Information:

- Full name
- Company name
- Job title
- Email address
- Telephone number
- Postal address
- Billing and delivery details
- Information provided through enquiry forms

Project Information:

- Details about your printing or merchandise requirements
- Artwork files and documents you upload
- Branding information
- Product specifications
- Project deadlines
- Budget information

Website Information:

When you visit our website, we may collect:

- IP address
- Browser type
- Device information
- Website usage information
- Pages visited
- Interaction data

This information may be collected through cookies and analytics technologies.

4. HOW WE COLLECT YOUR INFORMATION

We collect information through:

- Website enquiry forms
- Quote request forms
- Telephone conversations
- Email correspondence
- Customer accounts (where applicable)
- Artwork submissions
- Business enquiries
- Existing customer relationships
- Website cookies and analytics tools

5. HOW WE USE YOUR INFORMATION

We use your personal information to:

- Respond to enquiries
- Prepare quotations
- Provide printing and merchandise services
- Process orders
- Communicate about projects
- Deliver products and services
- Manage customer relationships
- Process payments where required
- Improve our website and services
- Maintain business records
- Meet legal and regulatory requirements

6. LEGAL BASIS FOR PROCESSING YOUR DATA

Under UK GDPR, we rely on the following lawful bases:

Contractual necessity:

Where processing is required to provide requested services, quotations, or fulfil orders.

Legitimate interests:

Where processing is necessary for running our business, improving our services, responding to enquiries, and maintaining customer relationships.

Legal obligations:

Where we are required to retain information for accounting, tax, or regulatory purposes.

Consent:

Where you have provided permission for specific processing activities, such as marketing communications.

7. MARKETING COMMUNICATIONS

We may occasionally contact existing customers or enquiries with information about our services, products, offers, or updates.

You can opt out of marketing communications at any time by:

- Clicking the unsubscribe link in marketing emails
- Contacting us directly
- Requesting removal from our marketing database

We will never sell your personal information to third parties.

8. SHARING YOUR INFORMATION

We may share information with trusted third parties where necessary to provide our services.

These may include:

- Printing partners
- Merchandise suppliers
- Delivery and courier providers
- Website hosting providers
- IT support providers
- Payment providers
- Professional advisers

We only share information where necessary and require third parties to respect the security of your data.

We do not sell, rent, or trade personal information.

9. ARTWORK AND FILE UPLOADS

Customers may provide artwork, logos, images, and other files required for production.

We treat all customer files as confidential and only use them for the purpose of providing requested services.

Customers are responsible for ensuring they have appropriate rights and permissions to use any materials supplied to Linotype.

10. DATA SECURITY

We take appropriate technical and organisational measures to protect personal information.

These measures include:

- Secure systems
- Controlled access to information
- Password protection
- Regular security reviews
- Staff awareness of data protection responsibilities

While we take reasonable steps to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

11. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as necessary.

Retention periods depend on:

- The nature of the information
- Legal requirements
- Accounting obligations
- Customer relationship requirements
- Business purposes

Financial and transactional records may be retained for periods required by UK law.

12. YOUR DATA PROTECTION RIGHTS

Under UK GDPR, you have rights including:

Right of access:
You can request a copy of the personal information we hold about you.

Right to correction:
You can ask us to correct inaccurate information.

Right to deletion:
You may request deletion of your personal information where applicable.

Right to restrict processing:
You can ask us to limit how we use your information.

Right to object:
You can object to certain types of processing, including direct marketing.

Right to withdraw consent:
Where processing relies on consent, you may withdraw this at any time.

To exercise these rights, please contact us using the details below.

13. COOKIES

Our website may use cookies to improve user experience, analyse website traffic, and support website functionality.

Cookies may collect information such as:

- Visitor preferences
- Website activity
- Performance information

You can control or disable cookies through your browser settings.

Some website features may not function correctly if cookies are disabled.

14. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of external websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

15. INTERNATIONAL DATA TRANSFERS

Some service providers we use may process information outside the UK.

Where this occurs, we ensure appropriate safeguards are in place to protect your personal information in accordance with UK GDPR requirements.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

We encourage you to review this Privacy Policy periodically.

17. CONTACT US

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Linotype Services (Blackburn) Limited

Registered Office:
71-75 Shelton Street
London
England
WC2H 9JQ

Company Registration Number:
01803292

Email:

18. MAKING A COMPLAINT

If you believe we have not handled your personal information correctly, please contact us first so we can investigate.

You also have the right to make a complaint to the Information Commissioner's Office (ICO):

Information Commissioner's Office
Website: https://ico.org.uk